FAQs.

Category: Library Card FAQs

Q:
 

How do I change my Home Library?



A:
 

The easiest way to change your Home Library is to log in to My Account. Click the Modify Personal Information button, below your name and address. Scroll down just a little, and choose a new Home Library from the drop-down list. Then (this is important!) scroll all the way to the bottom and click the Go button. That's what saves your changes.

If you have any difficulty, just send an email to ask@lvccld.org. Be sure to include your library card number, and which library you want to be your new Home Library. We will update that for you.

Once you change your Home Library, your requests will go to the new library automatically, unless you request otherwise.




Category: Library Card FAQs

Q:
 

What are the library hours?



A:
 

All urban libraries are open seven days a week, except for certain holidays. Normal hours are:
Monday - Thursday 10 a.m. - 8 p.m.
Friday - Sunday 10 a.m. - 6 p.m.

The outlying libraries have different hours. Please visit the Locations and Hours page for more information.




Category: Library Card FAQs

Q:
  Can I get a library card for my child?

A:
  Yes, anyone can get a free library card. If the child is under 14, a parent or guardian must provide identification, proof of address and sign the library card application. Read more about getting a library card at the Your Free Library Card page.


Category: Library Card FAQs

Q:
  Can I get a library card if I don't live in Nevada?

A:
  Yes, you can get a library card from the Las Vegas-Clark County Library District. LVCCLD provides guest cards that will allow you to check out items and use the library computers. Read more about guest cards at the Your Free Library Card page.


Category: Library Card FAQs

Q:
  Can I get a list of everything I've checked out in the last year?

A:
  No. For privacy reasons, the Library does not maintain records of items checked out in the past.

If there is a special book you are trying to remember, please contact your library branch. A library staff member may be able to help you find that item again.


Category: Library Card FAQs

Q:
  Can I use my library card at other libraries?

A:
  You can use the same library card at any library in the Las Vegas-Clark County Library District, without any difficulty.

You can also use your library card at any public library in Nevada. The first time you use your card in another library district, you will need to register it at that library district. All the library districts use different computer systems, so they do not have access to your information from our Library. After you register your card, you will be able to use your card at that library district without any problem.




Category: Library Card FAQs

Q:
  How do I find out what my PIN is?

A:
  A PIN (Personal Identification Number) is the secret number that only you know, that lets you see My Account on the library web page. You set that number either when you get your library card, or later at your library. Once you set your PIN, no one else can ever see it. If you forget your PIN, the library won't know what it is.

If you never set a PIN, you can set one using My Account. When the computer asks for your library card number and PIN, enter your library card number and leave the PIN blank. The computer will ask you to choose a PIN.

When you choose your number, the computer does not like repeating numbers, like 1111 or 1212. Please select a non-repeating number like 1211 or 1234.

If you had a PIN, but have forgotten it, please visit your library branch, and ask at any desk. The staff will verify your ID (for your protection), and then help you reset your PIN.


Category: Library Card FAQs

Q:
  How do I get a library card?

A:
  You can get a free library card either by visiting your favorite library branch or by applying online. If you apply online, you will get a temporary card number. Please read your confirmation page for more information, and be sure to visit your library within 30 days, with your picture ID and proof of address, to pick up your new permanent card!

Visit our Cards and Services page for more information about your free library card.


Category: Library Card FAQs

Q:
  How do I renew my library card?

A:
  Library cards expire once a year. Many people never realize their card had expired.

To renew your library card, you must visit the library in person and show your photo ID and proof of address.

If you are trying to request or renew items, you can still do that. A library staff member will need to help. Please call your library branch or send an email telling us what you would like done. Be sure to include your library card number.

You can read more about renewing your library card at the Your Free Library Card - Renewals page.


Category: Library Card FAQs

Q:
  How do I replace a library card that got lost?

A:
  If you have lost your library card, please call your library branch right away, so they can block that card, and keep anyone else from using it. The main number for the library is 734-7323. Then, just visit your library with your picture ID. A replacement card costs $1.00.


Category: Library Card FAQs

Q:
  How do I re-set my PIN?

A:
  You can reset your PIN in My Account. Click on the "Modify your PIN" button.

If you have fogotten your PIN entirely, you can re-set your PIN at your library branch. Ask at any desk. After the staff verifies your ID (for your protection), they will help you reset your PIN.

If you have forgotten your PIN and you have registered your email address on your library card, you can enter your library card number only and then click on the Modify Pinlink. You will then receive an email to change your password.

You can register your email address in My Account. Click on the "Modify Personal Info" button.

Or, you can register your email at your library. Just ask at the front desk. The staff will verify your ID (for your protection) before adding the email address to your account.


Category: Library Card FAQs

Q:
  What is a Home Library?

A:
  Your Home Library is where you originally got your library card. That is where we will send your library requests. To learn how to change your Home Library see FAQ - How do I change my Home Library?


Category: Library Card FAQs

Q:
  What is the amount of time I can keep my library items?

A:
  Generally, you can check out most books for three weeks (21 days). If there is no waiting list, you can usually renew library items two times.

There are exceptions.

You can check out most DVDs for seven days.

You can check out popular new releases for 14 days. Those items will have a special "Check Seven" sticker on the spine of the book, and you will normally find those on the New Book Shelf.

If you are not sure how long you can keep a particular item, just ask at the front desk of your library branch. A library staff member will be able to tell you!


If you have additional questions, please email them to ask@lvccld.org.