FAQs.

Category: Error messages and Technical FAQs

Q:

 

Error Message: Library Card Expired



A:

 

Library cards expire once a year. Your expiration date is available on your Library Account under you name and address.


 

 

You can renew your library card at any library. Just stop at the front desk with your picture ID and confirmation of your current address.

 

If you're trying to request or renew items, please call your library or send an email telling us what you'd like done. Be sure to include your library card number.

You can read more about renewing your library card at the Your Free Library Card - Renewals page.



Category: Error messages and Technical FAQs

Q:

 

How do I stop the "Secured and Unsecured" message from popping up?



A:

 

Microsoft Windows is designed to notify users when nonsecure items may appear on a page. While the District's web site is secure, the message pops up on any site utilizing credit card transactions.

To keep this message from popping up, you can change your settings in your browser. For Internet Explorer 7 users:

  1. Go to the top of your browser and click on Tools or Internet Options
  2. Click on the Security tab
  3. Click on the Custom Level button at the bottom
  4. In that top box, scroll down to the Miscellaneous section and find where it says "Display Mixed Content"
  5. Click the Enable bubble to select that option
  6. Restart Internet Explorer


Category: Error messages and Technical FAQs

Q:

  Can I download eAudio books to my iPod?

A:

  Yes. With OverDrive Media Console v3.2, most WMA Audiobooks are iPod®-compatible. In just a few clicks, send titles to your Windows®-formatted iPod; the 'Plays on' icons at this site indicate iPod-compatibility.

Category: Error messages and Technical FAQs

Q:

  How do I make a computer reservation?

A:

  You can make a reservation for a library computer either at the library or from home. Start at the library web page.
  1. Under "Quick Links", click on Reserve a Computer.
  2. Select a library from the drop down arrow under please select a library.
  3. Click Reserve a PC .
  4. Enter your library card number and PIN. If you don't have a library card number you won't be able to reserve a computer.
  5. Select the area, date and time for the reservation.
  6. Be sure to be at your computer within five minutes of your time. They will only hold your reservation for five minutes.
Please visit the Internet and Computer Use Policy pages, for more information about using the library computers.

Category: Error messages and Technical FAQs

Q:

  What is…? Or how can I ask a question?

A:

  You can always find an answer by using the Ask a Librarian> service or calling your library.

You can also send an email from the Contact Us link.

If you have additional questions, please email them to ask@lvccld.org.