Library District’s Response To The Coronavirus (COVID-19)

The Library District's
COVID-19 Response Update

 

March 16, 2020

Greetings:

To help prevent the spread of COVID-19, the Las Vegas-Clark County Library District is closed effective Monday, March 16 until further notice.

As always, our top priority is the health and safety of our staff, volunteers, customers, and community partners. This closing is in line with the CDC's request that all U.S. residents practice social distancing, which is defined as avoiding mass gatherings and maintaining a distance of six feet (or two meters) from others.

NO RETURNS PLEASE

During this period, library customers are asked to please NOT return your materials to our branches. Just hold on to them for now. You will not be charged late fees. We will also be maintaining the Holds List, and we will pick it up where we left off when the Library District reopens.

ONLINE RESOURCES TO THE RESCUE

We are committed to maintaining essential library services for our valued customers:

  • Wi-Fi will be extended into our libraries' parking lots for customers to use remotely.
  • Library cardholders are encouraged to utilize LVCCLD.org to take advantage of our vast collection of digital resources, which are available 24/7.
  • These include downloadable eBooks and audiobooks, as well as streaming music, TV shows, databases, and eResources such as Lynda.com, Rosetta Stone, and Socrates, a new learning tool performs like a video game, with prizes and incentives, as it sharpens math, English language arts, and science skills for grades K-8. This content adapts and grows as the student advances grades. Multilingual and cross-cultural support is offered as well. LVCCLD.org also allows library cardholders to manage their accounts remotely, renew books, place holds, and more.

MORE UPDATES TO COME - COVID-19 FAQs

Please stay tuned for updates as they become available. Be sure to visit our website and follow @LVCCLD on Facebook, Twitter, and Instagram.

Thank you,

Dr. Ronald R. Heezen
Executive Director
Las Vegas-Clark County Library District


For up-to-date information on the COVID-19 outbreak, please refer to the following trusted sources:

Southern Nevada Health District 

https://www.southernnevadahealthdistrict.org/coronavirus/

Centers for Disease Control

Nevada Health Response

Environmental Protection Agency (EPA)

World Health Organization (WHO)

Managing Coronavirus Stress and Anxiety

  • CDC - Center for Disease Control's guide to coping with stress and anxiety
  • ADAA - Anxiety and Depression Association of America

Additional recommendations from the SNHD and the CDC include:

  • Wash your hands often with soap and water for at least 20 seconds each time.
  • If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth.
  • Avoid close contact with people who are sick.
  • Cover your cough and sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

Local Assistance

  • Las Vegas Utilities Assistance - Las Vegas utilities are working with those who cannot make payments.
  • Cox Communications - Cox expands coronavirus relief offerings for residential customers.
  • United Way Resources - Emergency Assistance and Community Needs Fund and COVID Resources.
  • Grant a Gift Autism Foundation - GGAF Case Management Team is serving as a support line to provide information regarding childcare, food, basic needs, medical care, government services/aid. If you or your family needs help, please call GGAF at 702-564-2453 and a care coordinator will assist you.
  • CCSD Food Distribution Information - CCSD will continue providing breakfast and lunch to students during the closure.
  • Three Square Emergency Food Distribution Plan - Three Square Food Bank Implements Emergency Food Distribution Strategy in Response to COVID-19.
  • SBA Disaster Loan Assistance - Federal Disaster Loans for Businesses, Private Nonprofits, Homeowners, and Renters. Applicants may also call SBA's Customer Service Center at 800.659.2955 or email disastercustomerservice@sba.govopens a new window
  • Bank of America Announces Additional Support for Consumers and Small Business Customers Affected by Coronavirus Impact.
  • Business Protection Program - City of Las Vegas to offer up to $2K to help businesses secure buildings.
  • COVID-19 Resources for Artists - Meow Wolf has put together resources for artists around the country who have been affected by the COVID-19 pandemic.
  • Veteran Resources - VA has implemented an aggressive public health response to protect and care for Veterans in the face of this emerging health risk. 
  • File for Unemployment - Nevada’s unemployment insurance self service website.
  • Nevada Public Radio - Tips on what to do once you've been laid off from work.  
  • IRS.gov - Coronavirus tax relief.
  • United Way - Emergency Assistance and Community Needs Fund and COVID-19 resources.
  • FTC Coronavirus Scams - Tips from the Federal Trade Commission on how to avoid coronavirus scams. 
  • PBS Kids - How to talk to you kids about coronavirus. 
  • Stay at Home Resources - While you are practicing social distancing, use your free library card to access these fun, educational, and FREE online resources to help pass the time, teach you something new, and keep your skills sharp! 

Welcome To The Library District’s New Digital eCard!

Sign up and #GetCarded and enjoy instant access to download or stream everything from our digital collection — from eBooks, audiobooks, comic books, magazines & newspapers, to movies, TV shows, music, and eResources that help you learn new skills and sharpen old ones, such as Lynda.com, Rosetta Stone, and Socrates, which helps kids practice math, science, and English while playing games (just one of the many learning options available for kids and teens)! This special eCard has been created during the COVID-19 crisis and will be valid until June 30, 2020. As soon as the Library District reopens, we invite you to come in to your nearest branch and complete the sign-up process for a permanent library card. Just bring a valid photo ID and proof of address.

Library Closure FAQs 

When will the Library District reopen?

All 25 Library District branches are currently closed until further notice to help prevent the spread of the COVID-19 virus. Please check back to the home page of this website, and to this blog, for updates on when our branches will be reopened. You can also get our latest updates by following @LVCCLD on Facebook, Instagram, and Twitter.

Can I pick up my holds?

Since all of our branches are closed until further notice, you will not be able to pick up your holds at this time.  We will continue to maintain the holds list and will pick up where we left off on all holds once the Library District reopens.  Your items will be waiting for you at that time!

What about Interlibrary Loans?                                                                                                                               

We are maintaining the holds lists for these as well, and we will pick up where we left off once we reopen. If we have received your item, it will be available for you to pick up at that time.  If you have ILL books that are checked out, please do NOT return them during our closure. If you return them once we reopen, you will NOT be charged any late fees.  If you have any further questions or concerns, you can contact ILL@LVCCLD.org and we will try to get back to you as soon as we can. 

Can I return my books? I don’t want any late fees!

Please do NOT return the items that you have currently checked out from the Library District collection.  Hold on to them for now. If you return them once we reopen, you will NOT be charged any late fees.

Will Hotspots and iPads continue to work during this time?

Yes, these items have been extended. All currently checked out Hotspots and iPads will continue to function during the Library District closure. Please return them as soon as we reopen.

My card is not allowing me access to your online resources.  Who do I contact?

If you are having issues trying to access our online services using your Library District card, please email your account information to ASK@LVCCLD.org and our administrative team will be happy to help you.

Can you increase the number of digital checkouts on Hoopla and Kanopy?

Yes, during this public health crisis, we are working to provide our valued customers with as many resources as possible. Toward this goal, Hoopla is permitting us to increase their checkout limit from 10 to 20!  Kanopy has also made collections available for unlimited viewing that will not count against your monthly checkout limit.
https://lvccld.org/blogs/post/kanopy-offers-unlimited-collections/

I have tickets for a scheduled performance at the library? Who do I contact for a refund?

The Library District works with many organizations that rent out our spaces for their performances.  Some have already rescheduled their events for later in the year.  You will need to contact the organization directly for refund inquiries and updated information on their performances.

We welcome your respectful and on-topic comments and questions in this limited public forum. To find out more, please see Appropriate Use When Posting Content. Community-contributed content represents the views of the user, not those of Las Vegas-Clark County Library District