COVID-19 Questions

When will the Library District reopen?

24 of our 25 branches are open with limited services.  Please visit our reopening page for more information on available services. https://lvccld.org/partial-reopening. You can also get our latest updates by following @LVCCLD on Facebook, Instagram, and Twitter.

Can I pick up my holds?

You can now pick up your holds either inside the library or with our new contactless curbside pick-up.  For more information about our partial reopening please visit: https://lvccld.org/partial-reopening

What about Interlibrary Loans?                                                                        

We are maintaining the holds lists for these as well, and we will pick up where we left off once we reopen. If we have received your item, it will be available for you to pick up at that time.  If you have ILL books that are checked out, please do NOT return them during our closure. If you return them once we reopen, you will NOT be charged any late fees.  If you have any further questions or concerns, you can contact ILL@LVCCLD.org and we will try to get back to you as soon as we can. 

Can I return my books? I don’t want any late fees!

We are now accepting returned items through the outside book drop. All materials will be quarantined for 4 days before checking in, so they will not be taken off your account until they are safe for staff to handle. If items are not removed your account after a week please call your branch for assistance.  Items will not accrue late fees at this time.  

Will Hotspots and iPads continue to work during this time?

Yes, these items have been extended. All currently checked out Hotspots and iPads will continue to function during the Library District closure. Please return them as soon as we reopen.

My card is not allowing me access to your online resources.  Who do I contact?

If you are having issues trying to access our online services using your Library District card, please email your account information to ASK@LVCCLD.org and our administrative team will be happy to help you.

Can you increase the number of digital checkouts on Hoopla and Kanopy?

Yes, during this public health crisis, we are working to provide our valued customers with as many resources as possible. Toward this goal, Hoopla is permitting us to increase their checkout limit from 10 to 20!  Kanopy has also made collections available for unlimited viewing that will not count against your monthly checkout limit.https://lvccld.org/blogs/post/kanopy-offers-unlimited-collections/

I have tickets for a scheduled performance at the library? Who do I contact for a refund?

The Library District works with many organizations that rent out our spaces for their performances.  Some have already rescheduled their events for later in the year.  You will need to contact the organization directly for refund inquiries and updated information on their performances.